In the Hospital... We Make It All Work Together.

Finding good customer service is tough. It is a challenge just navigating maze-like automated phone systems, much less finding a live person who will go above and beyond to help. So when you see exceptional service you want to shout it from the treetops. In this case, I wanted to tell you a little about two of my colleagues at IMS. They are the kind of individuals who do whatever they need to do to get the job done, and going above and beyond is just part of their day. They NEVER-EVER expect any recognition. Today, I want to recognize their commitment to go above and beyond and shout it from the blogosphere!

CODE PINK! CODE PINK! This is the universal code that signals an abduction attempt is taking place within a hospital. A couple of weeks ago, we got a call from one of our customers stating that they experienced an actual Code Pink. For the sake of security and privacy I will not name the actual hospital, but this story is real.

Governor Gretchen Whitmer’s “Stay Home, Stay Safe” Executive Order No. 2020-21 was issued on March 23, 2020. We are complying with the Governor’s order, but rest assured that we can still take and process orders, answer questions and continue our support. If you have  a support issue, our service team is available by phone 24/7 at 1-800-968-3135.

Tis' the season to plan costumes, shop for candy, watch horror movies, jaunt through the local haunted house and simply get your scare gene tickled. In keeping with that theme, let's talk statistics, frightening stats that make you shutter!

Every day we face customers who need to make tough decisions. Decisions about providing more with less and never compromising patient’s health and satisfaction. Sure, we are a sales organization that has amazing solutions to sell, but the reality of what we do is that we work with you to do more with less! How do we do this?

Have you ever considered what makes someone choose one company over another? Is it the exclusive line of products they offer? Is it their customer service? How about their installation team, are they top notch? What about training after the sale? We all know there are always many things to consider when you are making decisions about doing business with a company.  Those elements become even more crucial when you are considering a complex system solution at an enterprise level. 

In a recent web article on Med-Tech Outlook, Edward Nevill Maltass, CIO at El Centro Medical Center wrote about the Genetics of Hospital Technology. He defined several challenges as it relates to hospitals and technology. Challenges referenced are:

The National Dog Show, televised every year after the Macy’s Thanksgiving Day Parade, has become a fan favorite, even for those who don't typically follow dog shows. The winning entry even makes national headlines and generates a lot of publicity for the winner's breed. But what does winning the National Dog Show mean for the breed?

One of my high school coaches often reminded us of the importance of every practice and giving our very best even at practice. Coach Stewart put a little twist on an old adage, saying, “Practice doesn’t always make it perfect, but practice does make it permanent. So, practice like you’re in the game because you play how you practice!

According to a recent article on HealthDay.com, “Nearly half of American emergency physicians said they have been physically assaulted at work, and three in five report those assaults happened during the past year, according to a new poll commissioned by the American College of Emergency Physicians (ACEP).” The poll also uncovered that half of emergency physicians reported that at least half of all assaults are committed by people who are either seeking drugs or under the influence of drugs or alcohol. What steps can an Emergency Department take to protect its staff from assaults?