In the Hospital... We Make It All Work Together.

As a Service Technician for IMS, I work directly with Nurses, Nurse Managers, Biomed Technicians, Electricians, and a host of other professionals within the Hospital on a daily basis. I answer questions, help solve problems, and basically do anything that needs to be done to keep the Hospital’s Patient Security System running smoothly. A lot of this involves taking phone calls from staff because of an issue they are having. One of the biggest comments I hear from nursing staff is "I didn't know if this was a big enough problem to have bothered you after hours, but I wanted to check".

Governor Gretchen Whitmer’s “Stay Home, Stay Safe” Executive Order No. 2020-21 was issued on March 23, 2020. We are complying with the Governor’s order, but rest assured that we can still take and process orders, answer questions and continue our support. If you have  a support issue, our service team is available by phone 24/7 at 1-800-968-3135.

Just a brief decade ago, computers and electronic charting were trickling into many hospital environments.  Then came electronic medical/health records and the flood gates opened – computers were needed everywhere.  Desktops, laptops, WOWs (workstations on wheels), tablets, smart phones, and more. 

Have you ever considered what makes someone choose one company over another? Is it the exclusive line of products they offer? Is it their customer service? How about their installation team, are they top notch? What about training after the sale? We all know there are always many things to consider when you are making decisions about doing business with a company.  Those elements become even more crucial when you are considering a complex system solution at an enterprise level. 

The National Dog Show, televised every year after the Macy’s Thanksgiving Day Parade, has become a fan favorite, even for those who don't typically follow dog shows. The winning entry even makes national headlines and generates a lot of publicity for the winner's breed. But what does winning the National Dog Show mean for the breed?

It’s that time again - Spring Time.  Time to open the windows and breathe in the fresh air!

According to a recent article on HealthDay.com, “Nearly half of American emergency physicians said they have been physically assaulted at work, and three in five report those assaults happened during the past year, according to a new poll commissioned by the American College of Emergency Physicians (ACEP).” The poll also uncovered that half of emergency physicians reported that at least half of all assaults are committed by people who are either seeking drugs or under the influence of drugs or alcohol. What steps can an Emergency Department take to protect its staff from assaults?

In our last blog we discussed “Buyers’ Remorse” and how making an educated purchasing decision helps one avoid stepping on landmines. Nowadays, we have the world at our fingertips to aid in our research. Google has fundamentally changed how we gather information and as a result we use the research we find online to guide our decisions.

We all experience buyer’s remorse at one time or another. It rears its ugly head when the product or service did not live up to its claims. Now you are stuck and often have no recourse to rectify the situation. Let’s move that same scenario into the workplace.  

 Ever noticed the different types of alarms in a hospital? Nurses and clinicians are exposed to thousands of alerts and alarms every day from a variety of systems. Over time, it is not surprising they get immune to the lights and sounds, causing them to easily ignore alarms instead of responding to their urgent call for action. Seem impossible? This seemingly impossibility has a name, it is called alarm fatigue. Alarm fatigue is a term that describes the mindset once nuisance alarms start getting ignored. Nuisance alarms are not to be confused with false alarms.