IMS offers various levels of support agreements for each of our product groups. Support agreements are designed to maximize system efficiency and proactively prevent system failures.
When possible, we use remote access tools for system support allowing immediate response times 24/7/365.
Lock in our highest level of service that includes service calls for unscheduled repairs.
The partnership support is a sound middle of the road support that covers you but battery replacement is not included
Minimal support level recommended by the system manufacturer
Just as the name implies, you are charged for time and materials per our hourly maintenance rates.
The complexity of our solutions requires our dedication to you and your facility