IMS offers various levels of support agreements for each of our product groups. Support agreements are designed to proactively prevent system failures providing maximum user availability and up-time.
When possible, we use remote access tools for system support allowing immediate response times 24/7/365.
Lock in our highest level of service that includes service calls for unscheduled repairs.
Still very comparative to the Gold level, silver support is a sound middle of the road support that covers you but for those unscheduled repairs may require additional costs.
Your first line of support is your internal hospital staff, then when they cannot diagnosis or fix, they will connect with IMS.
Just as the name implies, you are charged for time and materials per our hourly maintenance rates.
The complexity of RTLS requires our highest level of service!