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Service, Installation and Support Agreements

IMS offers various levels of support agreements for each of our product groups. Support agreements are designed to maximize system efficiency and proactively prevent system failures.

When possible, we use remote access tools for system support allowing immediate response times 24/7/365.

  • 24 x 7 Emergency Support Services
  • Factory Trained & Certified on all supported products
  • Vendor Credentialing Compliant
  • Healthcare Training including HIPAA, ICRA
  • Asbestos Awareness and others
  • Exclusive Focus on Healthcare
RTLS Full Support
RTLS Full Support

Lock in our highest level of service that includes service calls for unscheduled repairs.

RTLS Partnership Support
RTLS Partnership Support

The partnership support is a sound middle of the road support that covers you but battery replacement is not included

System Maintenance Agreement (SMA)
System Maintenance Agreement (SMA)

Minimal support level recommended by the system manufacturer

Time and Materials
Time and Materials

Just as the name implies, you are charged for time and materials per our hourly maintenance rates.


The complexity of our solutions requires our dedication to you and your facility

Compare Support Agreements

Download the Support Agreement Comparison

Let us help you protect your investment. Contact us today to start the discussion.

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