From sales to support the IMS team is with you every step of the way.
The key to IMS’s success is the level of detail applied to every aspect of each system. It is this attention to detail that has contributed to IMS becoming one of the predominate systems integrators in the country.
IMS understands the ROI challenges facing healthcare facilities, offers a consultative approach and is not afraid to ask the tough questions.
IMS offers various levels of support agreements for each of our product groups. Support agreements are designed to maximize system efficiency and proactively prevent system failures.
When possible, we use remote access tools for system support allowing immediate response times 24/7/365.
Lock in our highest level of service that includes service calls for unscheduled repairs.
The partnership support is a sound middle of the road support that covers you but battery replacement is not included
Minimal support level recommended by the system manufacturer
Just as the name implies, you are charged for time and materials per our hourly maintenance rates.
The complexity of our solutions requires our dedication to you and your facility
3075 N. Wilson Ct. NW Grand Rapids, MI 49534
1-800-968-3135