Who is Innovative Medical Systems (IMS)?
It’s an axiom in the medical industry that if you are going to have a procedure done, especially a complex one, have it done by a physician, team, or a hospital that specializes in the procedure. The more someone does something, the better they are at doing it. The same is true with Innovative Medical Systems. Our experience working on complex expansive projects has allowed us the insight to help you scale the project for the long run and truly understand what the cost of ownership is.
Our customer, supplier and staff relationships are measured in decades and have been the foundation for our success. We are considered a high tech innovative company with “old school” principles and values. When you call us, a real person answers the phone. Yes, a real person! We also believe a hand shake still means something in business.
Beside the “old school” foundation, we would not be successful if it were not for the knowledgeable sales, support and technical specialists that ensure everything works as promised. Just ask one of hundreds of satisfied customers. Over the years, we may have lost a sale or two, but we have never lost an installed HUGS Infant Security customer, over 330 of them. Our customer service is unparalleled in the industry. Our attention to detail and knowledgeable staff are the backbone of the company. We do what we say, and we do it with honesty and integrity.
Innovative Medical Systems is an experienced integrator of complex hospital hardware and software systems requiring a multi-departmental “buy in” and after sale support. From our comprehensive CAD drawings, detailed designs, to the consultative approach, we ask questions, and challenge traditional thinking. We listen to your needs and custom design and integrate the solution to fit those needs. We don’t fit a square peg in a round hole just to earn your business. We want to be the right fit from the start, for the long run.
The IMS team is dedicated to serving its clients with integrity and offers an unparalleled level of service before AND after the sale. The Account and Product Managers have a superior understanding not only of the application but how it best fits your particular use case on a clinical level. The Service and Installation Team is dedicated to providing extensive proven project processes that include gathering standardized requirements and detailing project plans to ensure success.
We specialize in the healthcare market:
- 24 x 7 Emergency Support Services
- 8 Service Centers with Technical Support Staff and Replacement Parts
- Factory Trained and Certified on all supported products
- Vendor Credentialing Compliant with all major credentialing groups
- Healthcare Training including HIPAA, ICRA, Asbestos Awareness and others
- Exclusive Focus on Healthcare