Software and Hardware Support
To qualify for Bronze Support the customer must have 24/7 onsite Technical Support Staff or remote access to the system.
Telephone/Remote Access Support
Telephone Support including system remote access capabilities for system diagnostics and operational troubleshooting
Monthly Database Maintenance
Software Maintenance Agreement
Where applicable includes renewal of annual Software Maintenance Agreement (SMA) fees for your system.
Labor and when applicable travel to install software upgrades that are made available by the manufacturer. System enhancements (features not originally purchased with the system are not included with any support agreement options.
Annual System Recertification
When applicable Annual System operational recertification and documentation review and updates.
When applicable in-house operational testing of accessories.
Component Repairs or Replacements
Repair or replacement of defective devices
Break/Fix Labor and Travel
Labor and travel for unscheduled on site services calls.
One day of onsite staff inservice and refresher training by IMS
Technical system training includes system operation, software and hardware diagnostics, configuration, reporting tools, and system trouble shooting.