Bronze Support

Software and Hardware Support

To qualify for Bronze Support the customer must have 24/7 onsite Technical Support Staff or remote access to the system.

Telephone/Remote Access Support

Telephone Support including system remote access capabilities for system diagnostics and operational troubleshooting
24/7 Included after Hospital technical staff screens the calls

Monthly Database Maintenance

Where applicable
Included

Software Maintenance Agreement

Where applicable includes renewal of annual Software Maintenance Agreement (SMA) fees for your system.
Included

Software Upgrades

Labor and when applicable travel to install software upgrades that are made available by the manufacturer. System enhancements (features not originally purchased with the system are not included with any support agreement options.
Included (Customer Technical Staff must participate)

Annual System Recertification

When applicable Annual System operational recertification and documentation review and updates.
Included (Customer Technical Staff must participate)

Accessory Testing

When applicable in-house operational testing of accessories.
Included

Component Repairs or Replacements

Repair or replacement of defective devices
Current Standard Prices

Break/Fix Labor and Travel

Labor and travel for unscheduled on site services calls.
Standard and Overtime rates apply

Inservices Training

One day of onsite staff inservice and refresher training by IMS
Corporate Trainer.
Included

Technical Training

Technical system training includes system operation, software and hardware diagnostics, configuration, reporting tools, and system trouble shooting.
Included. This option requires that two technical support staff attend the training.

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