In the Hospital... We Make It All Work Together.

Danke! Gracias! Je vous remercie! Thank You!

August 30, 2018

When was the last time you received great customer service? Did someone go out of the way? Did they listen when you were upset? I cannot remember the last time I received service that made me want to shout their praises. Before talking about customer service being a lost art, we need to define what customer service is. 

Precision In Processes

July 11, 2018

What happens after you send in a PO for an order to IMS?  Our precise process and detailed attention comes into play. The PO takes a journey of checks and double checks:

The Voice of IMS

May 8, 2018

At IMS, focusing on our customers and ensuring we deliver high quality customer service on a consistent basis is a key pillar to how we do business. One way we display this is the fact that we have someone answer the phone during business hours. By having a person instead of an automated machine, we feel we give customers the personalized care they deserve. Peggy Carder is the voice of IMS.  She answers the phone calls at IMS and makes sure customers are directed to the right person.  I recently had the opportunity to ask Peggy about her roles at IMS and her life outside of IMS. 

30 Ways of Giving

April 11, 2018

In 1988, Innovative Medical Systems opened their doors for business. To celebrate this milestone anniversary, we created IMS’s 30 Ways of Giving, a program that expands our reach within the communities we love with charities that are important to our staff. Throughout the year, IMS employees are giving and donating their time, talents and money to 30 different charities they selected. IMS has been blessed as a company with a leadership team that believes in the importance of stewardship. They created the foundation we build upon. It is our privilege to give back and have fun too.

Do You Remember?

February 21, 2018

To share the past 30 years and continue celebrating our 30th anniversary with you, I developed a timeline that walks not only through IMS’s past 30 years but also sprinkles in some pop culture happenings along the way.

Celebrating 30 Years...

February 12, 2018

It is hard for me to believe but just this week Innovative Medical Systems (IMS) is celebrating its thirty year anniversary, as we officially opened the doors in February of 1988.  Boy, have a lot of things happened in those thirty years.  My three children, who were all under 8 years old at the time are now grown and we have been blessed with three grandchildren and another on the way.  In that time IMS has grown from 3 to 51 employees.   IMS started by marketing in the State of Michigan and today are doing business to one level or another in about half of the 50 United States.  Five years ago we moved into our fifth location and the first purpose built building.  Over those 30 years, IMS has been blessed with good times and we have weathered some bad times but overall we’ve seen 30 years of success and growth, more than I ever dreamed.

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