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In the Hospital... We Make It All Work Together.

Servers Don't Last Forever

September 30, 2020

Our healthcare customers depend on their Patient Security Systems. And most patients and families being protected by these systems do not even realize it, but they too depend on the system doing its job.  So it is serious when a system fails, and even more difficult to resolve when it happens on a weekend, but not impossible.  A few years back one of our technicians took a support call from a customer early morning on a Friday. Their system was having some issues and they needed assistance.

WOW; Workstation (Computer) on Wheels

September 16, 2020

At IMS we specialize in four different product groups. One of those groups is EMR Computer Mounting Solutions, designed to mount the computer, display, and keyboard for Electronic Medical Record (EMR) data entry.  One of the most popular products for EMR data entry is the Workstation on Wheels cart (WOW) used by clinical staff as a mobile charting solution.  The WOW can be upgraded to include large format computer displays, secure locking drawers for med distribution, RFID readers, Barcode Scanner Mounts, Sani-Cloth mounts, and many other accessories. The devices mounted on the WOW can be powered by the onboard power system, providing several hours of continuous mobile use.  As with any device in a 24/7 healthcare environment, they typically require scheduled maintenance.  With our only focus being healthcare and strong relationships onsite in the hospital as a result of supporting Patient Security Systems, we offer a full range of support options for WOWs purchased from IMS.  

Call Anytime! We're Here For You - 24 - 7 - 365

April 29, 2020

As a Service Technician for IMS, I work directly with Nurses, Nurse Managers, Biomed Technicians, Electricians, and a host of other professionals within the Hospital on a daily basis. I answer questions, help solve problems, and basically do anything that needs to be done to keep the Hospital’s Patient Security System running smoothly. A lot of this involves taking phone calls from staff because of an issue they are having. One of the biggest comments I hear from nursing staff is "I didn't know if this was a big enough problem to have bothered you after hours, but I wanted to check".

Exit Stage Right

March 3, 2020

A few years ago, I was on site at a hospital to complete their yearly preventative maintenance on their Patient Security System. My inspection was going smoothly until it came time to do Final Exit Testing.

"Wish all vendors were as good as IMS!"

December 11, 2019

Being a service technician has taken me into hundreds of different hospitals over the 14 plus years I have been with IMS. In addition to installing new Infant Security Systems for hospitals, one of the jobs I have done in many of them is completing their Annual Preventative Maintenance (PM). As part of the PM, I interact with numerous Nursing Directors, Nurse Managers, Charge Nurses, Bio-Med Technicians, Maintenance Technicians, Security Managers and Officers, and a host of other hospital employees.

Core Competencies

August 14, 2019

Have you ever considered what makes someone choose one company over another? Is it the exclusive line of products they offer? Is it their customer service? How about their installation team, are they top notch? What about training after the sale? We all know there are always many things to consider when you are making decisions about doing business with a company.  Those elements become even more crucial when you are considering a complex system solution at an enterprise level. 

Who Do You Trust?

April 10, 2019

In our last blog we discussed “Buyers’ Remorse” and how making an educated purchasing decision helps one avoid stepping on landmines. Nowadays, we have the world at our fingertips to aid in our research. Google has fundamentally changed how we gather information and as a result we use the research we find online to guide our decisions.

From the Technicians...

April 3, 2018

In celebrating our 30th Anniversary, we will introduce our various departments and share more about our staff. Last week, we talked about our Service Technicians, who work tirelessly to insure everything operates as it should. In keeping with the Service Department, this week we want to share, in their words, what they find rewarding and how they make a difference.

In 24 Hours...

March 20, 2018

When asked about a typical day in the life of an IMS Service Technician, my first response is, “It depends on the day and the task at hand.” An IMS Service Technician’s schedule is one week on the road, one week in the office. This allows them to be home at least every other week with their families so as to promote a work/life balance. Let’s begin by talking about a typical office week for an IMS Service Technician.

Who is your Champion? 

January 24, 2018

Ever buy a new gadget or power tool?  Only to find, a year later, that the new tool needs to have some serious work done on it. Case in point, I bought a brand-new power washer on Black Friday 2016.  Once spring came, I was excited to power wash the deck, siding, and sidewalk. Everything looked sparkly clean.  By November 2017, the newness had worn off and it was just another tool relegated to its spot in the garage until needed.

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