In the Hospital... We Make It All Work Together.

Call Anytime! We're Here For You - 24 - 7 - 365

April 29, 2020

As a Service Technician for IMS, I work directly with Nurses, Nurse Managers, Biomed Technicians, Electricians, and a host of other professionals within the Hospital on a daily basis. I answer questions, help solve problems, and basically do anything that needs to be done to keep the Hospital’s Patient Security System running smoothly. A lot of this involves taking phone calls from staff because of an issue they are having. One of the biggest comments I hear from nursing staff is "I didn't know if this was a big enough problem to have bothered you after hours, but I wanted to check".

Exit Stage Right

March 3, 2020

A few years ago, I was on site at a hospital to complete their yearly preventative maintenance on their Patient Security System. My inspection was going smoothly until it came time to do Final Exit Testing.

"Wish all vendors were as good as IMS!"

December 11, 2019

Being a service technician has taken me into hundreds of different hospitals over the 14 plus years I have been with IMS. In addition to installing new Infant Security Systems for hospitals, one of the jobs I have done in many of them is completing their Annual Preventative Maintenance (PM). As part of the PM, I interact with numerous Nursing Directors, Nurse Managers, Charge Nurses, Bio-Med Technicians, Maintenance Technicians, Security Managers and Officers, and a host of other hospital employees.

Core Competencies

August 14, 2019

Have you ever considered what makes someone choose one company over another? Is it the exclusive line of products they offer? Is it their customer service? How about their installation team, are they top notch? What about training after the sale? We all know there are always many things to consider when you are making decisions about doing business with a company.  Those elements become even more crucial when you are considering a complex system solution at an enterprise level. 

Who Do You Trust?

April 10, 2019

In our last blog we discussed “Buyers’ Remorse” and how making an educated purchasing decision helps one avoid stepping on landmines. Nowadays, we have the world at our fingertips to aid in our research. Google has fundamentally changed how we gather information and as a result we use the research we find online to guide our decisions.

From the Technicians...

April 3, 2018

In celebrating our 30th Anniversary, we will introduce our various departments and share more about our staff. Last week, we talked about our Service Technicians, who work tirelessly to insure everything operates as it should. In keeping with the Service Department, this week we want to share, in their words, what they find rewarding and how they make a difference.

In 24 Hours...

March 20, 2018

When asked about a typical day in the life of an IMS Service Technician, my first response is, “It depends on the day and the task at hand.” An IMS Service Technician’s schedule is one week on the road, one week in the office. This allows them to be home at least every other week with their families so as to promote a work/life balance. Let’s begin by talking about a typical office week for an IMS Service Technician.

Who is your Champion? 

January 24, 2018

Ever buy a new gadget or power tool?  Only to find, a year later, that the new tool needs to have some serious work done on it. Case in point, I bought a brand-new power washer on Black Friday 2016.  Once spring came, I was excited to power wash the deck, siding, and sidewalk. Everything looked sparkly clean.  By November 2017, the newness had worn off and it was just another tool relegated to its spot in the garage until needed.

A 1980 Sunbird

December 6, 2017

Remember when you got your first car?  I do. It was my Dad’s car and growing up I helped him wash it, wax it, and change the wheels in the Spring and Fall.  When I got my driver’s license, he told me that it was now going to be MY car.  I remember the excitement and sense of pride I had in owning something that was all mine. I felt like I could do anything!  I could go where I wanted, when I wanted, and with who I wanted.  However, I soon realized that my new prize possession also came with a lot of responsibility. 

Designed Differently-Paying Attention to Detail

February 22, 2017

A large percentage of our business at Innovative Medical Systems (IMS) revolves around providing system solutions to improve customer efficiencies and solve customer problems. As a result, IMS has invested heavily in a talented team of people, equipment, and software applications to become one of the largest vendors in the country for Patient Security Systems and more recently, Real Time Locating Systems. Our success involves every department at IMS. Our teams take a proactive, collaborative approach to opportunities and projects. We intentionally limit the number of vendors and systems we work with and help manage. Why do we do this? To ensure we represent only the Best of Breed solutions. Moreover, our only customers are healthcare facilities, allowing us to be experts in our focus.  

Request More Info

We are a high tech innovative company with “old school” principles and values. We believe a hand shake still means something in business

Have a question? Want information? Request a quote?

Email or call us 800.968.3135

Contact Us