In a recent installation with our battery software management vendor, Time2Talk, they uncovered a problem that brought about real cost savings for a hospital, up to $498,000 a year! The day to day issue that the hospital was experiencing was an excess of help desk tickets on their workstation on wheels (WOWs). Up to 1,200 help desk tickets were coming in every month covering 1,500 WOW’s and it was taxing the IT department. The tickets were constant and the IT department could not make headway. Once a solution was implemented the hospital saw true cost savings and the solution freed IT staff to work on more valuable projects.
Before a solution could be found, the root cause needed to be uncovered. Upon further investigation, the IT department discovered that the WOWs were not being plugged in. Instead they were pushed out of the way and another cart was used instead. This process created an influx of un-operable WOWs with dead batteries.
Upon finding this, Time2Talk knew their battery management software was the right solution for this client. It was exactly what the software was designed for;
But this was a new solution and needed to be proven! It sounded too good to be true.
The state of the art battery management software was installed on all 1500 WOWs and a series of benchmarks developed. Here are the results of these benchmarks:
Software application delivered a pop-up message when battery was running out of power
Increased frequency of pop-up messages
Added voice prompt asking to be plugged in
Does this equate to showing real ROI? To dive into those numbers, we first had to look at the cost of 1,000 Help Desk tickets:
This was a significant cost savings and one that is quantifiable. Not only did the hospital see a significant return but they also saw:
Next week, we will cover the additional saving this hospital saw as a direct result of the battery management software. Although we have not publicly disclosed the hospital, please call and we will be happy to talk about these results with you and explore how we can help you save money and discover a real ROI!