Time & Material
Software and Hardware Support
Telephone/Remote Access Support
System/Software Maintenance Agreement (SMA) - Software As A Subscription (SaaS)
System/Software Maintenance Agreement (SMA) from CenTrak, which provides for software updates and includes an extended warranty on all serviceable tags and system components (excludes batteries and consumable tags).
**Also includes any additional Software as a Subscription (SaaS) fees, if applicable.
**Unless otherwise purchased separately.
Access To System Monitoring Service
Monthly Monitoring of System Components and Battery Status
Monthly Configuration Maintenance and System Backup
Scheduled Onsite Service Trips
Onsite visits for maintenance and battery replacement.
**Number of onsite visits may vary depending on the IMS Support Agreement.
Labor To Replace Tag/Device Batteries
Resources to replace batteries in all devices and Asset/Temperature Tags as indicated by the systems monitoring software.
**To be completed during scheduled onsite service trips.
**Excludes the cost of the batteries.
**Does not include labor to replace batteries for staff badges, patient tags, or non-serviceable tags.
Part Repairs or Replacements
Workstation and Part Repairs or Replacements
Annual System Inspection & Tag Testing
Annual onsite inspection of all system components. **Includes exit testing for Patient Security Systems
In-house operational testing of tags