RTLS Support Agreement

FULL HARDWARE AND SOFTWARE YEARLY SUPPORT AGREEMENT                                          

  •  Unlimited 24/7 telephone support
  • Unlimited 24/7 remote access support                       
  • Additional onsite staff in-service and refresher training
  • Operational testing of tags
  • Monthly monitoring of Global Monitoring Service for battery and device maintenance (if available)
  • Monthly configuration maintenance, including backup of configuration database 
  • Annual, on-site, system review and verification                                                  
  • Annual Service Maintenance Agreement (SMA) fee (unless purchased separately)
  • Installation of software upgrades that are required and supplied by vendor   
  • Resources to replace all Asset/Temperature Tag and Device Batteries as indicated by the system software 
  • Scheduled monthly visits for on-site service calls  and battery replacement
  • Repair and/or replacement of any failed system components purchased from IMS as part of the Real Time Locating system. (Excludes expendable items such as batteries and accessories)
  • All labor and travel costs required to perform the above 



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