RTLS Support Agreement
FULL HARDWARE AND SOFTWARE YEARLY SUPPORT AGREEMENT
Includes:- Unlimited 24/7 telephone support
- Unlimited 24/7 remote access support
- Additional onsite staff in-service and refresher training
- Operational testing of tags
- Monthly monitoring of Global Monitoring Service for battery and device maintenance (if available)
- Monthly configuration maintenance, including backup of configuration database
- Annual, on-site, system review and verification
- Annual Service Maintenance Agreement (SMA) fee (unless purchased separately)
- Installation of software upgrades that are required and supplied by vendor
- Resources to replace all Asset/Temperature Tag and Device Batteries as indicated by the system software
- Scheduled monthly visits for on-site service calls and battery replacement
- Repair and/or replacement of any failed system components purchased from IMS as part of the Real Time Locating system. (Excludes expendable items such as batteries and accessories)
- All labor and travel costs required to perform the above