RTLS Support Agreement

FULL HARDWARE AND SOFTWARE YEARLY SUPPORT AGREEMENT                                          

•  Unlimited 24/7 telephone support
• Unlimited 24/7 remote access support                       
• Additional onsite staff in-service and refresher training
• Operational testing of tags
• Monthly monitoring of Global Monitoring Service for battery and device maintenance (if available)
• Monthly configuration maintenance, including backup of configuration database 
• Annual, on-site, system review and verification                                                  
• Annual Service Maintenance Agreement (SMA) fee (unless purchased separately)
• Installation of software upgrades that are required and supplied by vendor   
• Resources to replace all Asset/Temperature Tag and Device Batteries as indicated by the system software 
• Scheduled monthly visits for on-site service calls  and battery replacement
• Repair and/or replacement of any failed system components purchased from IMS as part of the Real Time Locating system. (Excludes expendable items such as batteries and accessories)
• All labor and travel costs required to perform the above