Silver Support
Software and Hardware Support
Telephone/Remote Access Support
Telephone Support including system remote access capabilities for system diagnostics and operational troubleshooting
Included 24/7 Unlimited Calls
Monthly Database Maintenance
Monthly system database maintenance and download for reporting and backup. One year of backups maintained by IMS. In event of a server failure or data loss, IMS can restore customer data on a loaner File Server to restore system operation with minimal down time.
Included
Monthly Alarm Reporting
Formulation and review of monthly alarm reports with system bench marking. Includes consultation if required based on bench marking results.
Included
Inservice Training
One day of onsite staff inservice and refresher training by IMS
Corporate Trainer.
Corporate Trainer.
Included
Software Upgrades
Travel and labor to install software upgrades that are made available by the manufacturer as part of an active software maintenance agreement (SMA). System enhancements (features not originally purchased with the system) are not included with any support agreement options.
Included
Annual System Recertification
Annual System operational recertification and documentation review and updates.
Included
Tag Testing
In-house operational testing of tags
Included
Workstation and Part Repairs or Replacements
Repair or replacement of defective devices
Current list or exchange prices
Labor and Travel
Labor and travel for unscheduled on site services calls.
$135.00 8AM - 5PM (Monday - Friday) $202.50 outside normal business hours.
Technical Training
Technical system training includes system operation, software (SW) and hardware (HW) diagnostics, SW and HW configuration, database and reporting tools, and system troubleshooting. Technical training available at IMS office in Grand Rapids, MI two times per year.
Included