Silver Support
Software and Hardware Support
Telephone/Remote Access Support
Telephone Support including system remote access capabilities for system diagnostics and operational troubleshooting
Included 24/7 Unlimited Calls
Monthly Database Maintenance
Where applicable
Included
Software Maintenance Agreement
Where applicable includes renewal of annual Software Maintenance Agreement (SMA) fees for your system.
Included
Software Upgrades
Labor and when applicable travel to install software upgrades that are made available by the manufacturer. System enhancements (features not originally purchased with the system are not included with any support agreement options.
Included
Annual System Recertification
When applicable Annual System operational recertification and documentation review and updates.
Included
Accessory Testing
When applicable in-house operational testing of accessories.
Included
Component Repairs or Replacements
Repair or replacement of defective devices
Current Standard Prices
Break/Fix Labor and Travel
Labor and travel for unscheduled on site services calls.
Standard and Overtime rates apply
Inservices Training
One day of onsite staff inservice and refresher training by IMS
Corporate Trainer.
Corporate Trainer.
Included
Technical Training
Technical system training includes system operation, software and hardware diagnostics, configuration, reporting tools, and system trouble shooting.
Included