Software and Hardware Support
Telephone/Remote Access Support
Access To System Monitoring Service
Monthly Monitoring of System Components and Battery Status
Monthly Configuration Maintenance and System Backup
System/Software Maintenance Agreement (SMA) Software As A Subscription (SaaS)
System/Software Maintenance Agreement (SMA) from CenTrak, which provides for software updates and includes an extended warranty on all serviceable tags and system components (excludes batteries and consumable tags).
**Also includes any additional Software as a Subscription (SaaS) fees, if applicable.
**Unless otherwise purchased separately.
Scheduled Onsite Service Trips
Onsite visits for maintenance and battery replacement.
**Number of onsite visits may vary depending on the IMS Support Agreement.
Labor To Replace Tag/Device Batteries
Resources to replace batteries in all devices and Asset/Temperature Tags as indicated by the systems monitoring software.
**To be completed during scheduled onsite service trips.
**Excludes the cost of the batteries.
**Does not include labor to replace batteries for staff badges, patient tags, or non-serviceable tags.
Part Repairs or Replacements
Annual System Inspection & Tag Testing
Annual onsite inspection of all system components. **Includes exit testing for Patient Security Systems
In-house operational testing of tags