Future proof your RTLS investment with IMS; Purchasing an RTLS System from IMS is smart business, for these reasons:
IMS has demonstrated ability to effectively engineer and support sophisticated systems with over 330 infant security systems (Essentially RTLS for infant security) installed and maintained in hospitals for over an eighteen year period.
Over the years, we may have lost a sale or two, but we have never lost an installed HUGS Infant Security customer, over 330 of them. Our customer service is unparalleled in the industry. Our attention to detail and knowledgeable staff are the backbone of the company. We do what we say, and we do it with honesty and integrity.
IMS subscribes to a “Best in Class” approach for our customer’s solutions. Our experience in the RTLS environment tells us that typically, and historically, the expertise for device development (hardware) and the expertise for software development do not optimally reside within the same company. Future proof your RTLS investment by taking advantage independently of innovative software and hardware product developments.
IMS partners with both your hardware and software vendors for after sale support of the SMA’s (Service Maintenance Agreements) with tier one and two support on a 24/7 basis. We coordinate with the vendors for level three problem resolution.
An IMS team is dedicated to serving you with integrity and an unparalleled level of service before AND after the sale. The Account and Product Managers provide a superior level of knowledge and project advisement to help navigate the complexity of an RTLS solution. The Service and Installation Team is dedicated to providing extensive proven project processes that include gathering standardized requirements and detailing project plans to ensure success.
IMS’s dedication to the healthcare market:
- 24 x 7 Emergency Support Services
- 8 Service Centers with Technical Support Staff and Replacement Parts
- Factory Trained and Certified on all supported products
- Vendor Credentialing Compliant with all major credentialing groups
- Healthcare Training including HIPAA, ICRA, Asbestos Awareness and others
- Exclusive Focus on Healthcare